New Support Tool

The new Support Tool provides panel owners with greater autonomy and control over their panelist user base, enabling them to take efficient customer service actions without needing to escalate issues to the Cint Support team.

With an enhanced user interface, the Support Tool offers a centralised view of each panelist’s account, making it easier to research individual cases and take appropriate action quickly.

Key Features:

You can search for a panelist using either their email address or panelist ID. Once selected, you'll see a comprehensive profile that includes:

• Payout History – A record of all rewards or incentives redeemed by the panelist.
• Ledger – A detailed log of all financial transactions, including earnings and deductions.
• Status History – Tracks changes to the panelist’s account status over time (e.g., active,  banned).
• Participations – A list of surveys the panelist has attempted or completed.
• Ban History – Logs of any bans, including reasons and timestamps.

Additionally, from this section, you can:

• Ban or Unban Panelists – Useful for managing fraud, quality issues, or violations of terms.
• Balance Adjustment – Add or deduct points using this option.